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I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
macos bug applecare support
edited 13 mins ago
bmike♦
160k46287622
asked 1 hour ago
CrowderCrowder
1,89931233
add a comment |
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
macos bug applecare support
edited 13 mins ago
bmike♦
160k46287622
asked 1 hour ago
CrowderCrowder
1,89931233
add a comment |
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
macos bug applecare support
edited 13 mins ago
bmike♦
160k46287622
asked 1 hour ago
CrowderCrowder
1,89931233
I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS.
What is the fastest way to provide feedback on macOS features and bugs?
macos bug applecare support
macos bug applecare support
edited 13 mins ago
bmike♦
160k46287622
asked 1 hour ago
CrowderCrowder
1,89931233
edited 13 mins ago
bmike♦
160k46287622
asked 1 hour ago
CrowderCrowder
1,89931233
edited 13 mins ago
bmike♦
160k46287622
edited 13 mins ago
bmike♦
160k46287622
edited 13 mins ago
bmike♦
160k46287622
160k46287622
asked 1 hour ago
CrowderCrowder
1,89931233
asked 1 hour ago
CrowderCrowder
1,89931233
asked 1 hour ago
CrowderCrowder
1,89931233
1,89931233
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
add a comment |
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered 14 mins ago
bmike♦bmike
160k46287622
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
add a comment |
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2 Answers
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2 Answers
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Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
add a comment |
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
add a comment |
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
edited 28 mins ago
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
answered 1 hour ago
Nimesh NeemaNimesh Neema
15.6k74377
15.6k74377
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
add a comment |
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
Thanks. This form is really dated. I have to tell them what my OS is. Definitely prefer Microsoft's contextual feedback model—I assume they're able to pull that information from my Mac without needing to ask me.
– Crowder
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
@Crowder I have included the link to and some description about Radar, Apple's bug reporter used both internally and externally. That should better address your concern.
– Nimesh Neema
1 hour ago
1
1
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
@Crowder It's not realistic to assume Apple would pull any info from your mac. When reporting problems best to provide everything needed for someone to reproduce it without any knowledge about who it came from.
– Tom Gewecke
57 mins ago
1
1
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
I wouldn’t start with any of these. 8 to 10 years ago these were the only way, support is far better now remotely (and far worse in store via Genius Bar)
– bmike♦
14 mins ago
add a comment |
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered 14 mins ago
bmike♦bmike
160k46287622
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
add a comment |
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered 14 mins ago
bmike♦bmike
160k46287622
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
add a comment |
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered 14 mins ago
bmike♦bmike
160k46287622
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
answered 14 mins ago
bmike♦bmike
160k46287622
answered 14 mins ago
bmike♦bmike
160k46287622
answered 14 mins ago
bmike♦bmike
160k46287622
answered 14 mins ago
bmike♦bmike
160k46287622
160k46287622
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
add a comment |
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
+1 for noting the faster methods.
– Nimesh Neema
12 mins ago
add a comment |
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